Our standard
Our photo standard for every Phoenix visit
This is what every visit must show before you are asked to pay. It describes results, not methods: how the crew gets there is its business; what the photos show is ours, and yours to check.
Every visit, every trade
The report you receive
- A work order before anyone arrives, naming the company on your site, the arrival window and the checklist for each area.
- Check-in and check-out photos, stamped with the time, so you know when the crew was there.
- An existing-condition set on the first visit and for any new area: a wide shot of each area and close-ups of damage, stains that will not come out and broken fixtures, so nobody is blamed for what was already there.
- Before-and-after pairs from the same angle and framing for every area on the checklist; for pressure washing, at least four pairs per visit and one per surface type.
- Taken on site, at the visit. No edited, reused or gallery photos, and no people in the frame.
- The same day: the report reaches your inbox within hours of check-out.
The company is named
The crew on your site is an established local company, named on your work order. It introduces itself by its own name and shows a card with your job number on request. Its certificate of insurance comes to you before the first visit.
Area by area
What the after photos must show
Your work order can add lines for your site. It never goes below these.
Storefront sidewalk, entry and frontage
- Debris and gum gone; oil, rust and gum spots treated
- Flatwork clean edge to edge, with no stripes or wand marks
- Nothing left on glass, door frames, signage or painted surfaces
- Outlets, card readers, cameras and planters undamaged
- Clean under the entry mats; no standing water or slip hazard at the door
- Water recovery in place before spraying, and the collected water after
Dumpster pad and enclosure
- Pad, curb and enclosure walls free of grease film
- Gate fronts and bollards clean
- No runoff leaving the pad; the collected water shown
- Bins back in place and the gate closed
Drive-thru lane
- Lane and curbs clean, including under the menu board and pickup window
- Window sill rinsed on the outside
- No water on electrical boxes or speaker posts
- After photos of the lane, the menu-board base and the window
Storefront windows
- Glass streak-free, photographed at an angle that shows streaks
- Frames and sills wiped
- Drips and overspray gone from sills, signage and floors
- Work only within the crew's insured height limit
Solar arrays (rooftop and carport)
- Existing condition first: a wide shot per string or row, close-ups of cracked glass, scorched cells, loose wiring or nesting
- Glass clean edge to edge: no dust film, no dirt band on the lower frame, no droppings or water spots
- No residue and no runoff to a drain; no scratches or chipped frames
- Nothing electrical touched; a fault seen is photographed and reported, never fixed
- Roof or carport left as found; one line per array: panels cleaned, strings skipped and why
Junk removal clean-out
- The work order lists what goes and what stays; items that stay are tagged and confirmed on site
- Floors, walls, door frames and the loading path photographed before the first item moves
- Only listed items leave; no hazardous waste loaded
- The space left broom-swept, with the loaded truck photographed and the load secured
- A disposal receipt from a licensed facility within 24 hours
The photo window
You have one business day from the report to flag a miss the photos show. A Friday-evening report stays open until Monday evening. Accept it sooner if you like; after the window, silence counts as acceptance. The invoice comes only then.
48-hour redo or refund
A photo-shown miss is redone within 48 hours of your flag (a return visit, for junk removal). If it is not, you do not pay for that visit, and anything already paid for it is refunded within five business days.
A digest every quarter
At no charge, a photo digest across all your sites: what the photos show at each site and which trade handles it. It is a digest of the photos, not a condition or safety assessment.
Prices and scope for washing are on the pressure washing page; the rest of the terms are in the FAQ.
See it on one site first
Send one address. The first report is the best way to judge us.